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Rialto Care Services is dedicated to the provision of the finest support and care for its service users. This is achieved through the integration of efficient administrative practices with first class standards of care in accordance with the essential standards of quality and safety, and adhere with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009.
To ensure the best possible service delivery, Rialto Care Services operates a quality management system which interacts with all organisation activities; starting with identifying service user requirements and ending with their satisfaction at every transaction interface.
Through the quality management system, we aim to;
• Set direction and meet service user expectations.
• Improve process control.
• Facilitate training.
• Involve service users and staff.
Our quality objectives are met by;
• Ensuring compliance with Care Quality Commission's Essential Standards of Quality and Safety.
• Ongoing Person Centred Planning to fully meet the needs of the individual.
• Recruiting support workers to complement the service users' needs.
• Involving service users and their families in all aspects of their care.
• Providing training for support workers to meet individual needs.
• Consulting with service users and employees on quality of service provided.
• Regularly identifying, assessing and managing risks.
• Frequent communication with service users and employees.
• Managing risks to the quality of service.
• Measuring and monitoring performance and recommending improvements.
• We activity seek to learn from best practice to offer a service of the highest possible quality. • Raise morale and retain talent.